Chief Grocer

ABOUT MM:

MM is more than just a business; we are a movement of people committed to creating a truly sustainable and natural food value chain. Our MMarketplace is where selected food suppliers and our trading partners connect with our visitors to breathe life into healthy living that helps local communities grow strong together. MM brings diverse food practices and ingredients from different countries, cultures, and traditions into urban environments. We take a ‘Glocal’ approach: global reach with a local focus. While you will find dishes from around the world in our marketplace, we encourage the use of locally-sourced, natural ingredients.

THE OPPORTUNITY: 

MM seeks dynamic and visionary candidates for the role of Chief Grocer (CG). Candidates will ideally bring significant experience in management, operations, sales, and marketing. The CG will have a track record of team management, generating effective sales plans, and creating engaging advertisements. Reporting directly to the Head of Operations, the CG will oversee the success of MM’s grocery staff including the Head Grocer and Grocery Manager, and will serve as a leader in the MM community. A successful candidate will have strong interpersonal and communication skills. Candidates should also possess a deep understanding and passion for food and grocery products, a knack for optimal storytelling, as well as a deep understanding of sales and marketing.

The CG responsibilities include, but are not limited to, the following:

Store Operations and Management

  • Oversee and manager the Chief Grocer and Grocery Manager execute logistics, including procurement, shelving, expiration, and delivery.
  • Supervise the Health and Food Safety training and due diligence process.

  • Procure new brands and categories to the market by leading the sales and marketing teams in product launches.

  • Report maintenance issues and manage with the facilities team.

Sales Experience

  • Work with the Board to develop weekly/monthly/annual and seasonal sales targets for MM Grocery, examine growth opportunities, enabling sales improvements, and take responsibility for the grocery’s performance against targets.

  • Work with the Head of Operations and Marketing to determine branding, positioning, and pricing strategies.
  • Manage stock control and learn about MM’s SKUs, such as product origin and product value, both of which we relay to our customers.
  • Implement sales strategies that further MM’s agenda, drive enhanced revenue generation for the business, and align to set KPIs.

  • Conduct weekly/monthly/annual reporting on sales performance against budget and reporting on variances.

  • Collaborate with Operations and Marketing teams to optimize success: product/brand adjacency, affinities, display rules, conducting trend analysis and ensuring that these are aligned to support and drive sales and conversion.

Marketing and Communications Skills

  • Work with the Head of Operations and Marketing to implement the marketing calendar regarding trading priorities inclusive of launches, promotions, exclusives, and campaign activities to maximize sales opportunities.

  • Develop exceptional storytelling skills that are important in enabling effective communication between interactions with consumers and external partners.

Analytics and Research

  • Monitor and observe the brand and make forecasts, identifying new trends ahead of the curve, hence, offering the business a competitive advantage and keeping it ahead of its competition in the market.

  • Research data-driven insights and couple analysis with standard planning.
  • Acquire in-depth knowledge of the business’ product as well as standard strategic, analytical, and marketing concepts.

Personal Qualities

  • Commitment to advancing diversity, equity, and inclusion.
  • Integrity and a strong sense of fairness.
  • Self-starter and an individual who enjoys working with a team.
  • Ability to remain calm and lead under pressure and rapidly changing events.
  • Collaborative partner.
  • Energy, patience, humor, and optimism.

CANDIDATE PROFILE:

The CG will manage MM’s grocery from staff and scheduling, shelving guidelines, and expiration dates to ensuring a functioning grocery that is hitting its sales targets and grows monthly by product expansion, sales, and innovative offerings to customers. The CG sets the strategic vision for the grocery, is aligned with the Board, and has a strong commitment to MM’s mission.

Leadership

The CG will be willing to work long hours that may exceed a 45-hour contract to achieve sales targets, lead their team, and run a successful grocery. As the leader of the grocery, the CG will amplify MM’s impact and anticipate trends. The candidate must possess skills to work with and manage a diverse team and be community-oriented. The CG will work cooperatively with MM’s Head of Operations and MM’s Board, as well as be a mentor to the grocery team and own the team’s responsibilities. Candidates should have the ability to move and inspire a large group in a unified direction and vision.

Strategic Visionary

The CG will identify key opportunities for growth and develop tactics to seize those opportunities driving sales and margin growth. Candidates will need to execute new strategies for inclusive and sustainable grocery stores that meet MM’s standards. A successful candidate will be an approachable individual who can form strong and long-lasting relationships, both internally and externally, on behalf of the business with the ability to set and prioritize goals.

Operational Oversight

The CG will oversee grocery staff and establish relationships across teams. The CG is responsible for every component of the grocery store process and must ensure the store is running smoothly, from scheduling to a high-level vision or hiring and growing their team. Candidates will have experience running successful sales and marketing campaigns with solid knowledge of web analytics, Google Adwords, and experience with CRM software.

Additionally, a Bachelor’s degree in business, sales, marketing is preferred, but work experience will take primary consideration. 5 years of working experience in-store operations, including from shelving to managerial experience within a fast-paced business environment is desired.

Compensation and Benefits

Salary is competitive and commensurate with experience.

Diversity, Equity, and Inclusion

We want our employees of today to be our leaders of tomorrow: people of all ages, colours, and creeds who embrace our ethos and values and are ready to become the biggest advocates of our sustainable, inclusive, and supportive business model. At MM, we are committed to the work of advancing diversity, equity, and inclusion within our organization and in the world.

HOW TO APPLY

Send your CV and a quick video of what food means to you and why you want to work at MM (less than 3 minutes) to dreamm@mercatometropolitano.com. We will be in touch if you move on to our online interview. Check out our hiring process here!

Join the MMovement

MM is inviting people, companies and policymakers across London, the UK and the world to join the movement to change food culture in the country. This is an open invitation for people who believe in:

Healthy, sustainable, living food made with rural, artisanal practices

Supply chains that prioritise quality over price and make good, healthy food available

The importance of community in cities across the world, starting with London